Frequently Asked Questions


Delivery

I would like to know the usual dishes served; do you have a menu for me to view?

We have new menu every week, you may check out our weekly menu over here.

Will I be having the same dishes if I am to order for both lunch and dinner?

Yes. For lunch and dinner, the same menu will be served. You may consider taking up Healthy Tingkat for one of the meals for different dishes & more variety in a day.

If I do not want soup, can I change it to a dish?

Yes, as we have 2 options available for 20 Days and 16 Days Contract, you may opt for the 4 dishes option.
· 3 Dishes + 1 Soup (not available for lunch delivery)
· 4 Dishes

Is rice provided?

Steamed rice is not provided. You may add on white rice or brown rice, if required, at the ordering page or with our friendly consultant.

If I require rice, how much will it be?

· White Rice
It will be $6 (w/GST $6.42) per pax/serving for 10 Days Trial Contract, and $12 (w/GST $12.84) per pax/serving for 20 Days Contract / 16 Days Contract

· Brown Rice
It will be $10 (w/GST $10.70) per pax/serving for 10 Days Trial Contract, and $20 (w/GST $21.40) per pax/serving for 20 Days Contract / 16 Days Contract

*Steamed rice will not be served on Wednesdays, unless “No Wednesday Combo Special” was required by customer (only applicable for 20 Days Contract / 16 Days Contract)

What is Wednesday Combo Special?

Combo Special refers to having a side dish replaced by a main course and the soup replaced with a dessert. An example of the menu can be: Wok-fried rice, Oyster Kai Lan, Deep Fried Chicken Wing and White Fungus with Longan
· 3 Dishes + 1 Soup customers will receive 1 Main Course, 2 Dishes and 1 Dessert
· 4 Dishes customers will receive 1 Main Course and 3 Dishes
· Customers who have requested for “No Combo Special” will receive 4 Dishes

Do I have to provide my own containers for the food?

No, there are 2 container options available for choosing:
1. Tiffin carrier (2 Sets) – on Loan to customer
2. Microwavable container

Do I need to return the tiffin carriers on the next day?

Yes, please wash and dry the tiffin carriers prior to the collection.

What if I forgotten to wash the tiffin carriers?

Surcharge of $15 (w/GST $16.05) will be levied for replacement of dirty tiffin carriers with microwavable containers.

What happens if the tiffin carrier is damaged?

Surcharge of $20 – $50 (w/GST $21.40 – $53.50) per set will be levied.

What is the delivery timing for Lunch and Dinner?

Lunch delivery is from 9.30 am to 1.30 pm and Dinner delivery is from 3pm to 7pm, Monday to Friday (excluding public holidays). Do note that specific delivery time will not be available.

Healthy Tingkat

What is the difference between Healthy and Family Tingkat dishes?

For Healthy Tingkat, you can look forward to dishes with quality ingredients like Steamed Pomfret Fish, Cordyceps Chicken Soup, Kai Lan with Shrimp and many more. In addition, Healthy Tingkat dishes are prepared using healthier cooking methods and do not have added MSG and preservatives.

Can I take 3 dishes and 1 Soup instead of just 2 dishes and a soup?

We only offer 2 dishes and a soup option now.

What kind of cooking oil do you use?

Only vegetable oil is used in the cooking process.

How are the meals packaged?

The meals are packed into microwave boxes.

I do not want dark soy sauce in my meals as I just did a medical procedure, is this possible?

Unfortunately, we are not able to accede to request that exclude seasonings and garnishes.

Is the Healthy Tingkat suitable for patients with certain health conditions such as Diabetes?

Our Healthy Tingkat meal is suitable but it is not specifically prepared for those with certain health condition. You may still consider this option upon consultation from your doctor.

Who is suitable to take the Healthy meal?

The meal is suitable for anyone who wants to upkeep and maintain general wellness.

What is the delivery timing for Lunch and Dinner?

Lunch delivery is from 10.30am to 1.30pm and Dinner delivery is from 4 pm to 7 pm, Monday to Friday (excluding public holidays). Do note that specific delivery time will not be available.

Tingkat Payment

How many days in advance do I need to place an order?

Orders have to be placed 3 working days in advance.

When should I make payment?

Payment will be collected upon order confirmation, prior to the commencement of your Tingkat subscription.

How can I make payment?

Best Catering accepts payment methods like PayNow, Credit Cards & Debit Cards only. Note that pre-payment 2 working days prior to the event is required. A 3% administrative charge on top of the total bill is applicable for Credit & Debit Cards payments, and prevailing GST is chargeable on the administrative charge.

Tingkat Delivery

What does condominium surcharge mean?

There are two options available for condominium delivery location. Customer can choose to have their meals delivered to their unit with additional surcharge of $20 ($21.40 w GST) or to the guard house at no additional cost. However, prearranged agreement must be made by the customer between their condominium management to ensure smooth transition.

Is your Home Meal Delivery Service island-wide?

Currently, we only deliver to selected areas. To find out if we deliver to your location, you may check with our friendly consultant at 6261 1011.

Is this service available every day?

Home meal delivery service is only available on weekdays. We do not deliver on weekends, Public Holidays, Christmas Eve, New Year Eve and Lunar New Year Eve.

Tingkat Contract

Will there be any cash refund if I want to cancel or terminate my Contract?

No cash refund will be given for early cancellation, termination of contract when service had commenced or after payment for the contract was made. Strictly no cancellation or refund for 10 Days Contract.

For 16 Days / 20 Days Tingkat Contract - we will charge $9 ($9.63 w GST) per pax per consumed day. Rice & condo fee will charge accordingly.

And for Healthy Tingkat 16 Days / 20 Days Contract - we will charge $18 ($19.26 w GST) per pax per consumed day. Rice & condo fee will charge accordingly.

Will there be any cash refund if I skipped my meal?

No. Customers who wish to skip meal would have to inform our friendly consultant 1 working day (before 4pm) in advance. We will replace meal after the contract period. Otherwise no replacement will be made.

What if a Public Holiday falls on a weekday within my Contract period?

The contract period will be automatically extended to the next working weekday to include the delivery for this Public Holiday.

What should I do if I shift house (change of address) during the Contract period?

Customers require call in 6261 1011 to inform our friendly consultant on the change of address 2 days in advance. Do also note that there are certain areas we do not deliver.

What is the difference between 20 Days, 16 Days and 10 Days Trial Meal Contract?

· 20 Days Contract – 5 consecutive days delivery per week, option of Tiffin or Microwaveable containers available
· 16 Days Contract – 4 days delivery per week, option of Tiffin or Microwaveable containers available
· 10 Days Trial Contract – 10 consecutive days delivery for 2 weeks using microwavable containers

Do I have to call in every month to renew my Contract?

No, prepayment will be required to extend the meal delivery service. Renewal email and SMS will be sent 5 days before the current Tingkat contract ends. Hence customers may pay up to renew upon receiving the emails and SMS.

Delivery Questions

What is the delivery charge?

Mini Buffet: $40.00 ($42.80 w/ GST)

Regular Buffet: $70.00 ($74.90 w/ GST)
*Delivery fee is waived for buffet orders of 80 pax and above (Best Choice Package)
*An additional $10 ($10.70 w GST) delivery charge is applicable for delivery to offshore areas (Sentosa and Jurong Island) and Central Business District (CBD). Please refer to the first 2 digits of the postal code: Robinson – 01, 04, 05, 06, 07, 08; Marina Square – 03, 17; Orchard 22, 23; Bras Basah 18, 19.
* Waste management handling fee of $10 ($10.70 w GST) is applicable for all orders that require collection. Prices are subjected to prevailing GST charges.

Do you deliver on Public Holidays?

Yes, we deliver our buffets every day.

What is your earliest delivery time?

The earliest delivery time for both regular buffet and mini buffet is 8.30am.

Ordering Questions

Is Best Catering halal?

You may refer to our sister company, Deli Hub Catering for halal certified menu.

How many days in advance do I need to place an order?

Orders need to be placed 3 working days (72 hours) in advance.

Can I make any last-minute changes to my order?

Any changes must be made 2 working days prior to event date.

Can I cancel my order after payment has been made?

Yes, an administrative charge of $30 ($32.10 w GST) will be imposed.

Will there be any additional charges if I were to cancel my order last minute?

· 50% of the total bill will be chargeable if cancellation of order is made 1 working day prior to event date
· 100% of the total bill will be chargeable if cancellation of order is made on the event date

How can I make payment?

Best Catering accepts payment methods like PayNow, Credit Cards & Debit Cards only. Note that pre-payment 2 working days prior to the event is required. A 2% administrative charge on top of the total bill is applicable for Credit & Debit Cards payments, and prevailing GST is chargeable on the administrative charge.

Can I do self-collection?

Yes. Self-collection is available at 1 Enterprise Road, Singapore 629813

How can I place order? You can place your order via our website over here , alternatively you can contact us at 6261 1011 and our friendly consultants can assist you on this.

Operating Hours: Daily from 9.00am - 8.00pm

Mini Buffet

What is Mini Buffet?

Mini Buffet is recommended for small group gathering from 10 pax onwards. Food will be served in disposable microwavable containers. Tables and warmers will not be provided, and no return trip will be made to collect the containers.

Is there any collection for Mini Buffet?

No, there is no collection for Mini Buffet as no tables and warmers are provided.