Terms & Conditions

General
  • Delivery Hours: 7.45am to 7.30pm
  • Hotline Hours: 9.00 am to 7.00pm (Weekdays from Mon to Thur) & 9.00 am to 6.00 pm (Fri, Weekends & Public Holidays)
  • A $100 – $200 surcharge (w/o GST) applies for delivery before 7.45am. Please call us at 6261 1011 and our friendly consultants will assist you
  • Delivery duration is estimated to be 30 to 60 minutes before or after the stipulated timing upon successful order and payment confirmation
  • No minimum order applies for all self-collection orders (may be adjusted for Festive period): Self-collection venue: -30B Quality Road, #02-00, Singapore 618826
Catering
  • All items, menus and confirmations are subjected to availability on first-come-first-served basis
  • All items, menus and prices are subjected to changes or withdrawal without prior notice at the sole discretion of the company
  • Customers are responsible for checking the order and delivery details provided in the order confirmation. Besty Pte Ltd will not be liable for any charges made due to customers’ oversight.
  • Surcharge of $100 – $150 is applicable for delivery to venues without direct lift landing
  • High Tea Menus are available for order between 10.30am to 1pm and 4.30pm to 7pm, with surcharge, at $1/pax 
  • Food best consumed within 3 hours (with warmers) / 1 hour (without warmers)
  • All prices quoted are exclusive of GST
  • Menus & prices quoted in brochure are subjected to change
Buffet
  • Complete table layout with skirting and warmers
  • Full set of disposable wares & serviettes provided
Mini Buffet
  • Food will be served in microwavable containers with Heatpro self heat containers
  • Full set of disposable wares & serviettes provided
Bento
  • Full set of disposable wares & serviettes provided
Delivery Charges
  • Mini Buffet, Mini High Tea, Bento and BBQ a la carte: $45 without set up ($49.05 w/GST)
  • Regular, Premium Buffet, Peranakan & High Tea: $90 ($98.10 w/GST)
  • Barbecue (BBQ) Packages: $90 with set up ($98.10 w/GST)
  • Additional delivery charge remains at $10 ($10.90 w/GST) for delivery to offshore areas (Sentosa and Jurong Island) & central area denoted by the first 2 digits of the postal code: Robinson – 01,04,05,06,07,08; Marina Square – 03,17; Orchard – 22,23,24; Bras Basah – 18,19
Order Confirmation
  • Order will be processed once we received an acknowledgment via SMS or email
  • Actual delivery time may vary 30 – 60 minutes before or after the stipulated delivery time
  • Any amendments must be made at least 2 working days prior to the event date. For amendments made less than 2 working days, a handling fee will be applicable
  • Cancellation of orders by customers must be in writing at least 2 working days before the event date and the following cancellation charges will apply:
    • Cancellation made 1 working day (after 12nn) prior to event date: 50% of the total bill will be charged
    • Cancellation made on the day of the event: 100% of the total bill will be charged
    • An administrative fee of $100 ($109 w/GST) is applicable for cancellation of orders after payment has been made
    • All refunds will require up to 1 month to be processed
  • For buffet orders,
    • Food is best consumed within 3 hours from delivery
    • Any damages to the equipment will be charged accordingly
    • Buffet set-up at any landed property will be done at ground level
    • All requests for collection the following day after event will be chargeable at $100 – $200 (w/o GST) per trip
  • For all drop and go orders,
    • Food is best consumed within 1 hour from delivery
    • Table for food and warmer is not provided but we will still provide disposable cutleries
Payment Methods
  • Full payment via Debit Card, Credit Card, PayNow & PayLah is required to secure your booking. Note that a 3% administration fees is applicable for Credit Card and Debit transaction
  • All payments have to be made in full at least 2 working days before an event.
How to Contact Us

Best Catering Pte Ltd
30B Quality Road, Singapore 618826
Telephone Number: +65 6261 1011

Giveaway Terms & Conditions

1. Eligibility:
– Open to participants residing in Singapore only.

2. Entry Requirements:
– Participants must follow all steps stated in the giveaway post to qualify.
– Incomplete entries will be voided.
– Each participant is allowed one entry unless stated otherwise.

3. Winner Selection:
– Winners will be selected at random and/or based on the organiser’s criteria.
– Winners will be contacted via DM/email. If no response is received within 24 hours, the organiser reserves the right to select another winner.

4. Prize Collection:
– Tingkat meals will be delivered to the winner’s provided address.
– Delivery is available to most locations in Singapore; however, certain areas may not be serviceable.
– Non-serviceable areas will be advised by our customer service team upon winner confirmation.
– For addresses outside our delivery zones, an alternative gift will be provided and will be available for self-collection only.
– Blackout dates apply as advised by our salesperson.
– No redirection or alternative collection arrangements allowed unless otherwise stated.

5. Prize Conditions:
– Prizes are non-transferable, non-exchangeable, and cannot be redeemed for cash or credit.
– Besty Pte Ltd reserves the right to replace the prize with an item of equal or greater value.
– Participants agree to release the organiser from any claims related to the giveaway.

6. Rights & Usage:
– By taking part, participants consent to the use of their names, images, and/or content for publicity purposes without compensation.

7. General:
– Besty Pte Ltd reserves the right to amend these terms at any time without prior notice.
– In the event of dispute, Besty Pte Ltd holds the final decision.
– By participating, entrants agree to all terms & conditions stated.

$100 Off for New Customers
  • Quote <BC100OFF> via online or phone order.
  • Valid for Family Tingkat only.
  • Valid for 32/40 Days Family Tingkat subscriptions only.
  • Valid for first time customers only.
  • Minimum 2 pax and above.
  •  $100 off promotion is inclusive of prevailing 9% GST.
  • Only valid for use once per customers per delivery address.
  • Valid for dinner only.
  • Orders must be made at least 3 working days prior to delivery date.
  • Promotion cannot be combined with any other ongoing offer/promotion/discount.
  • Strictly non-exchangeable and non-refundable.
  • Management reserves the right to amend any terms & conditions without prior notice.
  • In the event of dispute, Best Catering holds the final decision.
10% Off for Recurring Customers
  • Valid for phone orders only. Customers must call in to redeem.
  • Valid for Family Tingkat only.
  • Valid for 2X 16/20 Days Family Tingkat subscriptions only.
  • Minimum 2 pax and above.
  • Valid for dinner only.
  • Only valid for existing customers that have ordered with Kim Paradise within the past 1 month from their last subscription end date.
  • Orders must be made at least 3 working days prior to delivery date.
  • Promotion cannot be combined with any other ongoing offer/promotion/discount.
  • Strictly non-exchangeable and non-refundable.
  • Management reserves the right to amend any terms & conditions without prior notice.
  • In the event of dispute, Best Catering holds the final decision.